REFUNDS OR EXCHANGES
At www.chefgradepress.com, we want you to be happy with your Stainless Steel Manual Garlic Press. If you are not satisfied with your purchase, you may return or exchange the product under the following terms.
Return and Exchange Terms
●Products must be returned or exchanged within 14 days of receipt.
●Products must be new, unused, and include original packaging, tags, and all accessories.
●Proof of purchase, such as order confirmation email or invoice, is required for return requests.
Returns Procedure
If you wish to return or exchange a product, please follow the steps below:
●Contact Customer Service:
○Please contact our Customer Service team via email with your return or exchange request.
Contact information
Tel: +420 543250462
Email: silverfern@chefgradepress.com
●Receive Return Confirmation:
○Our Customer Service team will respond to you as soon as possible after receiving your request with the specific instructions and address for return or exchange.
●Return the product:
○Send the product to our designated return address at the address provided. Please make sure to use a trackable postage method and keep the proof of postage.
Refunds
●Once we receive the returned product and confirm that it meets the return conditions, we will process a refund. The refund will be returned to your original payment method and is usually processed within 5 business days after receiving the product.
●Please note that we cannot refund any shipping or related handling fees unless there is a quality problem or error with the product.
Exchanges
●If you wish to exchange the product, such as changing to a different model or color, please indicate this when requesting a return. We will process the exchange for you based on stock availability.
●The exchange processing and refund policy also applies to exchange requests.
Defective or incorrect products
●If the product you received is defective or does not match your order, please notify us within 7 days of receipt. We will provide free returns and replace or refund you after confirmation.
Special circumstances
For returns in special circumstances (such as discounted items, promotional items, or customized items), we may have different return terms. Please confirm the relevant policies with our customer service before purchasing.
Contact Us
If you have any questions or need further assistance, please feel free to contact our customer service team:
●Email: silverfern@chefgradepress.com